Privacy Policy

Thank you for visiting and using getlecka.vn's products. We respect and commit to protecting your private information. Please read the Privacy Policy below to better understand our commitments to respect and protect the rights of buyers and product users. Protecting personal information and building customer trust is very important to us. Therefore, all your personal information will be kept absolutely confidential and customers will be supported in the best possible way.

We are committed to protecting the privacy of customers using our products

getlecka.vn collects customer information generally and addresses issues customers are facing that need to be resolved. This information helps us determine what is most beneficial for you, and how we can continually create better experiences for you. We do not disclose users' personal information to any external individuals or organizations, except with the customer's permission when necessary.

We respect and are committed to protecting your private information. Please read the Consumer Personal Information Protection Policy below to better understand our commitments to respect and protect the rights of visitors. Protecting consumer personal information and building your trust is very important to us. Therefore, we will use your name and other related information in compliance with the content of this policy. We only collect necessary information related to sales transactions.

CONSUMER PERSONAL INFORMATION PROTECTION POLICY

Consumers or Customers will be asked to fill in complete information in the data fields according to the available form on the getlecka.vn Website, such as: Full name, address (home or office), email address (company or personal), phone number (mobile, home or office), credit card details (card type and number, CVC code, expiration date, cardholder's name) and, as much as possible, preferences... This information is required to place and complete the Customer's online order (including sending an order confirmation email to the Customer).

  • Regarding cookies and web beacons: Cookies are data files temporarily or permanently stored on the Customer's computer hard drive. Cookies are used to verify, track (maintain state), and maintain specific information about the use and users of the getlecka.vn Website, such as website preferences or information about their electronic shopping cart. These cookie files can also be placed on the Customer's computer by advertising service providers that have signed contracts with getlecka.vn for the aforementioned purpose, and the data collected by these cookies is completely anonymous. If not agreed, Customers can delete all cookies already on their computer's hard drive by searching for folders with "cookie" in their name and deleting them. In the future, Customers can modify the options in their browser so that future cookies are blocked; Please note that: If doing so, Customers may not be able to fully use the features of the getlecka.vn Website. For more information about (how to use and opt-out of) cookies, Customers please visit www.allaboutcookies.org.
  • Web beacons: These are small software code strands that represent a request for a graphical image on a website or email. It may or may not have a visible graphical image associated with the web beacon, and usually the image is designed to blend into the background of the website or email. Web beacons can be used for purposes such as: reporting website traffic, number of visitors, checking and reporting advertisements, and personalization. The web beacons that getlecka.vn uses only collect anonymous data.

1. PURPOSE OF COLLECTING CONSUMER PERSONAL INFORMATION

Provide services to customers and manage, use consumer personal information for the purpose of managing the consumer database and promptly handling arising situations (if any).

2. SCOPE OF PERSONAL INFORMATION USE

The getlecka.vn website uses the information provided by the Consumer to:

  • Provide services to Consumers;
  • Send notifications about information exchange activities between Consumers and getlecka.vn;
  • Prevent destructive activities, appropriation of Consumer's user accounts or activities impersonating Consumers;
  • Contact and resolve complaints with Consumers;
  • Confirm and exchange information about Consumer's transactions on getlecka.vn;
  • In case of a request from a competent state management agency.

3. PERSONAL INFORMATION STORAGE PERIOD

There is no time limit unless the Consumer sends a cancellation request to the Management Board or the Company is dissolved or becomes bankrupt.

4. PERSONS OR ORGANIZATIONS WHO MAY HAVE ACCESS TO THE CONSUMER'S PERSONAL INFORMATION

The Consumer agrees that, if necessary, the following agencies/organizations/individuals have the right to access and collect their personal information, including:

Management Board.

  • Third parties with services integrated with the getlecka.vn Website
  • Event organizing company and sponsors
  • Competent state agencies in case of requests according to the provisions of the operating regulations
  • Market research company
  • Financial, legal advisors and auditing firm
    Complainant who proves the Consumer's violation
  • At the request of a competent state agency
     

5. ADDRESS OF THE UNIT COLLECTING AND MANAGING INFORMATION

Lecka Viet Nam Co., Ltd.

  • Address: KM3, Dan Di Street, Group 45, Dong Anh Town, Dong Anh District, Hanoi City, Vietnam
  • Phone: 0339 050 352
  • Email: info@getlecka.com

6. MEANS AND TOOLS FOR CONSUMERS TO ACCESS AND EDIT THEIR PERSONAL INFORMATION DATA

Consumers have the right to self-check, update, correct or cancel their personal information by logging into the getlecka.vn Website and editing their personal information or requesting the Management Board to do so.
Consumers have the right to send complaints about the disclosure of their personal information to a third party to the Management Board. Upon receiving these feedbacks, getlecka.vn will reconfirm the information, be responsible for explaining the reason and guiding the Consumer to restore and secure the information.

Forms of receiving consumer complaints:
      i) Via email: info@getlecka.com

     ii) Via phone: 0339 050 352

7. COMMITMENT TO CONSUMER PERSONAL INFORMATION SECURITY

The Consumer's personal information on getlecka.vn is absolutely secured by the Management Board according to the personal information privacy policy posted on the getlecka.vn Website. The collection and use of each Consumer's information will only be carried out with the Consumer's consent, except in cases where the law stipulates otherwise and this regulation.

Do not use, transfer, provide or disclose to a third party the Consumer's personal information without the Consumer's consent, except in cases specified in this regulation or by law.

In case the server storing information is attacked by hackers leading to the loss of Consumer's personal data, the Management Board is responsible for notifying and working with competent authorities to investigate and promptly handle, and at the same time notify the Consumer about the incident.

Absolutely secure all online transaction information of Consumers, including accounting invoice information, digitized documents in the secure central data area level 1 of getlecka.vn.

8. MECHANISM FOR RECEIVING AND RESOLVING COMPLAINTS RELATED TO CONSUMER INFORMATION

When discovering that their personal information is being used for the wrong purpose or scope, the Consumer sends a complaint email to: info@getlecka.com or calls 0339 050 352 to complain and provide evidence related to the incident to the Management Board. The Management Board commits to respond immediately or at the latest within 24 (twenty-four) working hours from the time of receiving the complaint