Terms of Service
A. ORDERING
1. On the website
When you place an order on the getlecka.vn website, we will receive the order request. However, the order request needs to go through an order confirmation step. Lecka will only confirm your order if it meets Lecka's criteria. To have your order confirmed quickly, please provide accurate and complete delivery information, or the terms and conditions of any promotional programs (if applicable) you are participating in.
2. By phone
You can contact us directly by calling 0799 632 330 from 9 AM to 7 PM, Monday to Friday, for purchasing guidance.
3. Purchase on the @leckanutrition Fanpage
Our customer service team regularly answers questions and assists customers with quick and convenient purchases as soon as possible. Customers can leave a message, and we will support your request.
B. DELIVERY POLICY
1. Delivery scope
We always support delivery to all provinces and cities across Vietnam.
2. Delivery time
Delivery time is 1-3 working days.
Delivery time starts after your order is successfully confirmed by a call from our customer service staff or a confirmation email from the online store.
3. Delivery fees
Delivery fees depend on your address. It can range from 20,000 to 80,000 VND within Vietnam. Each order will only be delivered to 01 customer address.
4. Order tracking
Lecka's order processing status will be sent to the email you provided. Therefore, please check your email to track the status of your Lecka bar order.
5. Order cancellation
An order will be canceled after 02 attempts where the delivery staff cannot contact the customer or cannot deliver the goods to the customer. Return Policy
Lecka's exchange/return policy allows customers to return one or more items in an order and choose to receive a refund or an alternative product. However, we have a few simple requirements for processing your exchange/return.
You can request an exchange/return for products in your order for any of the reasons listed below:
- Technical defect;
- Incorrect product as requested by the customer (wrong item code, etc.);
- Damage: product shows signs of damage during transportation.
The following are general requirements for returns/exchanges:
- The exchange/return period is 05 days from the date of receipt;
- You must retain proof of purchase at Lecka (order number, purchase invoice, delivery receipt, bank statement...);
- The product must retain its original seal, label, original packaging (except for products that are defective or damaged during transportation) and accompanying gifts (if any);
- The product must not show signs of being used.
2. Regulations on notification time for product exchange/return
- Notification time for exchange/return: within 48 hours of receiving the product;
- Product delivery/pickup time: within 14 days from the date of receiving the product;
- Location and method of product exchange/return: Customers can bring the product directly to our office or send it via postal service or other delivery services.
In case you have any comments/complaints regarding product quality, please contact our customer care hotline. Please contact the customer care hotline at: 0799 632 330 for guidance and support.
6. Payment Policy
Safe and convenient payment
Buyers can apply the following payment methods:
- Cash on Delivery (COD – door-to-door delivery and payment upon receipt)
- Bank transfer to the company's account: Account number: 8680004540 (Account holder: Lecka Viet Nam Co., Ltd - Joint Stock Commercial Bank for Investment and Development of Vietnam (BIDV) - Hoi An Branch).
C. SMS Marketing
By agreeing to Lecka's SMS marketing at checkout and initiating a purchase or subscribing through our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including review requests from us, even if your mobile number is registered on any state or federal Do Not Call list. Message frequency varies. Consent is not a condition of purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you with in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for any fees and charges associated with text messaging imposed by your wireless provider. Message or data rates may apply.
For any questions, please text HELP to the number you received the messages from. You can also contact us at inf@getlecka.com for more information.
We reserve the right to modify any telephone numbers or short codes we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code that we have changed, including any STOP or HELP requests, may not be received and we will not be liable for honoring requests made in those messages.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
Your privacy is important to us. You can view our Privacy Policy to determine how we collect and use your personal information.